Delete your account and data

Open the Bellerue app and go to Profile. At the very bottom, under “Danger zone”, choose Delete my account and confirm by retyping the word you are shown. The deletion is immediate and permanent, as no recovery period is provided.

If you can no longer sign in, please write to info@bellerue.be from the email address associated with your account, stating that this is a deletion request. We verify your identity, carry out the deletion and confirm it to you by email.

Your account and profile (name, email, phone, language), your sessions and sign-in tokens, your notification tokens, your company and invoicing details where applicable and, for drivers, your driver file, your documents and your vehicles. For passengers, your ride history, your ratings and your invoice requests are deleted as well.

Rides you carried out as a driver remain visible in the history of the passenger concerned, although your identity is detached from them. Moreover, invoices already issued are kept as accounting records for as long as Belgian law requires.

Deletion from the app is instantaneous. A request sent by email is handled as promptly as possible and, in any event, within one month of receipt, in accordance with the GDPR.

BELLERUE Technologies SRL (BE 1029329257), Rue des Glands 30, 1190 Brussels. For any question concerning your data: info@bellerue.be. You may also lodge a complaint with the Belgian Data Protection Authority.